Privacy Policy

Effective date: 7 July 2026 · Last updated: 7 July 2026

Luke Facer Plumbing Pty Ltd trading as Luke's Plumbing & Gas (ABN 14 133 520 153) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.lukesplumbingandgas.com.au or engage our plumbing and gas fitting services in Queensland.

This policy operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

1.1 Information you provide directly

When you contact us via our website, by phone, or in person, we may collect:

• Your name and preferred contact method
• Your phone number and email address
• Your residential or property address (the location of the work)
• A description of the service you're enquiring about
• Any message or photos of the problem you choose to share with us

1.2 Information collected automatically

When you visit our website, limited technical information is processed by the services that host and protect it:

• Your IP address and general request data, handled by Cloudflare for security, spam protection and content delivery
• Content loaded from Google when a page shows a Google Maps embed (our contact and location pages)

We do not currently run website analytics or advertising tracking. If we add analytics in the future, we will update this policy and enable IP anonymisation.

1.3 Information we don't collect

We do not collect:

• Government identifiers (Medicare, driver licence, passport, tax file number)
• Financial account numbers (we don't process payments through this site)
• Information about your race, religion, political opinions, or similar sensitive matters
• Information about anyone under 16 (our services are for adult property owners)

If you accidentally send us sensitive information through our contact form, we will delete it within 30 days unless required to keep it for legal reasons.

2. How we use your information

We use your personal information to:

• Respond to your enquiry and provide quotes for plumbing and gas fitting work
• Schedule and perform the work you've engaged us for
• Issue invoices and receipts, and follow up on outstanding payments
• Send you appointment reminders, follow-ups, and warranty notifications
• Send marketing communications about our services (only if you've opted in or are an existing client, and you can unsubscribe at any time)
• Improve our website and the service we provide
• Comply with our legal obligations under Queensland trade-licensing, work health and safety, taxation, and consumer-protection laws

We will not use your information for any other purpose without your consent.

3. How we share your information

We share your personal information only in the following circumstances.

3.1 Service providers (data processors)

We use trusted third-party service providers to operate our business. These providers process your information on our behalf, under data-processing arrangements that limit their use of your data to providing services to us.

3.2 Legal disclosure

We may disclose your information if required by law, court order, or to protect our legal rights: for example, in response to a subpoena, to enforce our terms and conditions, or to defend a claim.

3.3 What we never do

• We never sell your personal information.
• We never share your information with third-party marketing lists or data brokers.
• We never transfer your information overseas, except as part of the standard operation of the third-party services in Section 3.1 (for example, our CRM and hosting providers operate global infrastructure subject to their standard contractual terms).

4. How long we keep your information

We retain your information for as long as necessary to provide our services and comply with legal obligations.

After these retention periods, your information is deleted or anonymised.

5. Cookies and tracking technologies

Our website uses only the cookies needed to operate the site and keep it secure. We do not use analytics or advertising cookies at this time.

5.1 Cookies we use

• Essential cookies: required for the site to function and to protect it from spam and abuse (for example, Cloudflare Turnstile tokens). These cannot be disabled without breaking the site.
• Embedded content: pages that show a Google Maps embed load content from Google, which may set its own cookies. This only happens on the contact and location pages.

5.2 Why we don't show a cookie banner

Australian privacy law (Privacy Act 1988 and the Australian Privacy Principles) does not require a cookie consent banner of the type used in the EU or UK under GDPR. Our disclosure obligation under APP 5 is met by this Privacy Policy, which is linked from every page of our website. As we currently set only essential and embedded-content cookies, there is nothing to opt into.

6. Your choices and rights

6.1 Tracking and analytics

We do not currently run analytics or advertising cookies. If that changes, this policy will be updated first. To limit tracking on any website in general, you can:

• Use browser extensions like uBlock Origin or Privacy Badger
• Use your browser's private or incognito mode (which clears cookies on close)

We do not respond to browser "Do Not Track" signals.

6.2 Opt out of marketing

Every marketing email we send includes an unsubscribe link. You can also email us at lukesplumbing3@gmail.com to be removed from all marketing lists.

6.3 Your rights under Australian privacy law

You have the right to:

• Access the personal information we hold about you
• Correct any information that's inaccurate or out of date
• Request deletion of your information (subject to legal retention requirements in Section 4)
• Lodge a complaint with us or with the regulator

To exercise any of these rights, email us at lukesplumbing3@gmail.com or write to:

Luke's Plumbing & Gas
Toowoomba QLD 4350

We will respond within 30 days.

6.4 Complaints

If you're not satisfied with how we've handled your information or a complaint, you can contact:

• Office of the Australian Information Commissioner (OAIC): oaic.gov.au, 1300 363 992
• Office of Fair Trading Queensland: for trade-licensing or consumer-protection matters specific to Queensland

7. Children's privacy

Our services are for adult property owners and tenants. We do not knowingly collect personal information from anyone under 16. If you believe we've inadvertently collected such information, please contact us at lukesplumbing3@gmail.com and we'll delete it.

8. Security

We protect your personal information using:

• HTTPS encryption on all website traffic
• Cloudflare's security infrastructure (DDoS protection, WAF, bot detection, Turnstile spam protection)
• Restricted access to client records
• Regular security reviews and software updates

No system is 100% secure. If we become aware of a data breach that's likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be highlighted on our website for at least 30 days before they take effect.

10. Contact us

For privacy questions or to exercise your rights:

Luke Facer Plumbing Pty Ltd trading as Luke's Plumbing & Gas
ABN 14 133 520 153
Licensed plumber and gas fitter, Queensland (Licence: 15262942)
Toowoomba QLD 4350
Phone: 0417 792 006
Email: lukesplumbing3@gmail.com